Privacy Policy

DATA PRIVACY POLICY

Controller of Data Processing:
Leo and Friends s.a.r.l
Zahret el Ihsan Street, Ashrafiyeh
Beirut, Lebanon
📧 laf@leoandfriends.info
📞 ‪+961 3 783597
🌐 www.leoandfriends.info

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1. INTRODUCTION

Thank you for visiting Leo and Friends. Your privacy is very important to us. This Privacy Policy explains how we collect, process, and protect your personal data when you use our online store or book our pet care and spa services.

By visiting our website or using our services, you agree to the terms of this Privacy Policy and the processing of your personal data in accordance with the applicable laws in Lebanon, particularly the E-Transactions and Personal Data Law No. 81/2018.

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2. ACCESS DATA AND HOSTING

You can browse our website without providing personal details. Each time you access our site, our web server automatically stores information such as your IP address, browser type, date and time of access, and the pages visited.
This data is used only to ensure proper website operation, improve our services, and protect against misuse. The data is automatically deleted within a short period unless required for security or legal reasons.

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3. DATA PROCESSING FOR ORDERS AND SERVICE BOOKINGS

3.1 Orders and Bookings

We collect personal information when you place an order, create an account, or book a grooming/spa appointment. This information may include your name, address, contact details, payment information, and your pet’s details (name, type, size, preferences).

We use this data to process your order, manage bookings, deliver products, provide customer support, and fulfill our contractual obligations.

3.2 Contact and Support

When you contact us via email, contact form, or social media, we process the information you voluntarily provide (such as your name, phone number, and message content) solely to handle your inquiry.

All personal data shared through these channels is used only for communication purposes and deleted once your request has been fully addressed.

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4. SHIPPING AND DELIVERY DATA

To fulfill your order, we share your delivery details with our logistics and courier partners (e.g., LibanPost, Aramex, or other local carriers) when necessary.
Your contact information (email and/or phone number) may be shared to coordinate delivery and ensure smooth communication with the courier.

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5. PAYMENT DATA

We work with trusted payment service providers to process payments securely. Depending on the method you select (credit/debit card, cash on delivery, or other local payment options), your payment information will be handled either by us or directly by the payment gateway provider.

We do not store or have access to your full credit or debit card details. All payments are encrypted and processed securely according to industry standards.

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6. EMAIL MARKETING AND COMMUNICATION

If you subscribe to our newsletter or agree to receive promotional updates, we will use your email address to send you updates about new products, offers, or pet care tips.
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or contacting us at laf@leoandfriends.info.

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7. COOKIES AND TRACKING TECHNOLOGIES

To enhance your experience, we use cookies and similar technologies on our website.
Cookies are small text files stored on your device that help us remember your preferences, track items in your cart, and analyze website usage.

We use:
    •    Essential cookies – required for site operation (e.g., cart, login).
    •    Analytical cookies – to measure website performance.
    •    Marketing cookies – to show relevant ads via Google or Meta (Facebook/Instagram Pixel).

You can manage or disable cookies through your browser settings at any time. However, some features may not function properly if cookies are disabled.

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8. WEB ANALYTICS AND META PIXEL

We use tools such as Meta (Facebook) Pixel and Google Analytics to understand how visitors use our site and to improve our advertising campaigns.
These tools collect information such as your IP address, browser type, time of visit, and pages viewed. Data may be processed outside Lebanon (e.g., in the EU or USA) under standard data protection clauses.

You can opt out of Meta Ads personalization in your Facebook settings or adjust Google Ad preferences through your browser.

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9. SOCIAL MEDIA

9.1 Social Media Buttons

Our website includes links to social networks such as Instagram and Facebook. These links only connect to our profiles — no data is shared unless you click the link.

9.2 Social Media Pages

When you visit our official pages on Facebook or Instagram, these platforms may collect your personal data for analytics or advertising purposes. The data usage policies of Meta Platforms Ireland Ltd. apply.
We do not control how these platforms use your information. Please review their privacy policies for more details.

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10. DATA SECURITY

We use modern security technologies, including SSL encryption, to protect your personal information against unauthorized access, loss, misuse, or alteration.
Our team and service providers are trained to handle data responsibly and confidentially.

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11. DATA RETENTION

We keep your personal data only as long as necessary to fulfill the purposes described above or as required by Lebanese law (for example, accounting and tax regulations). Once no longer needed, your data will be securely deleted or anonymized.

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12. YOUR RIGHTS

You have the right to:
    •    Access your personal data held by us.
    •    Request correction or deletion of inaccurate or outdated information.
    •    Withdraw consent to marketing communications.
    •    Object to certain processing activities (e.g., advertising).

To exercise your rights, contact us at laf@leoandfriends.info or write to:
Leo and Friends s.a.r.l, Zahret el Ihsan Street, Ashrafiyeh, Beirut, Lebanon.

We will respond within the timeframe permitted by Lebanese data protection law.

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13. UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or in the law. The latest version will always be available on our website under “Privacy Policy.”

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14. CONTACT INFORMATION

For any questions about this Privacy Policy or your personal data, please contact:

Leo and Friends s.a.r.l
Zahret el Ihsan Street, Ashrafiyeh, Beirut, Lebanon
📧 laf@leoandfriends.info
📞 +961 3 783597
🌐 www.leoandfriends.info