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LILY'S KITCHEN, the ROYAL WARRANT award winning and most acclaimed proper pet food brand in the UK, is exclusively available at all LEO & FRIENDS shops
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Returns Policy

Things to note:

All orders are shipped from Lebanon and must be returned to our Lebanon address.

If you are not happy with your Leo&Friends purchase, simply return the goods to us in the original condition including a copy of the original delivery note and a message stating you wish to make a return.
For all returns, you will be required to arrange and pay for the return of the goods to us by registered post. When returning items you are strongly recommended to obtain proof of posting. Proof of posting will assist you in tracking any shipment which is reported as lost, damaged, mislaid or otherwise undelivered.

In the case of an exchange of the item (e.g for a different size), include the returned item, a copy of the original delivery note and a message clearly stating which item you wish to exchange it for. We are not able to accept items that have been personalized – unless the item is faulty.

All goods must be returned to us within 14 days of delivery, to receive an exchange or refund (less any postage and packaging).

Any goods returned incomplete e.g. parts missing will not be replaced or refunded.

Please note that refunds will be made using the same method as the original payment.

Return Address:

Leo&Friends, Ashrafiyeh, ABC Verdun

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